Privacy & Cookie Policy

This website is owned and operated by Aioi Nissay Dowa Insurance Company of Europe Limited.

We are committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use your personal information and what security measures are in place to protect your information. This notice contains important information about the use of your personal information.

The website contains links to other websites. We are not responsible for the privacy policies or practices of those websites.

Who we are

In this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Aioi Nissay Dowa Insurance Company of Europe Limited (data controller registration number Z8875938). If you want to know more about us please go to

You can ask for further information about our use of your personal information, or complain about its use, by e-mail by using our contact form or by post to Aioi Nissay Dowa Insurance Company of Europe Ltd, 7th Floor, 52-56 Leadenhall Street, London EC3A 2BJ, UK.

Your Information

We may collect, store and use the following kinds of personal information:

How we collect your data

We may collect personal information from the following sources:

If you have provided information to us about someone else, you would have confirmed that you have the consent of these individuals to share their personal information with us. You should share this privacy policy with all individuals whose personal information you have shared with us as it may also apply to them. 

How we use your personal Information

We may use your personal information to:

Where we have a justifiable reason, we will use your personal information to :

We may share your information with third parties in order to communicate our similar products and/or services.

Sharing information to prevent fraud

In order to prevent and detect fraud, financial crime and anti-money laundering we may:

We will use any personal information obtained about you, or anyone you have provided us information about, to carry out the above profiling activity as part of our investigations into fraudulent behaviour. Should fraud be identified as a result of such profiling activity, this could result in the rejection of an application for insurance, a claim and/or voidance of your policy.

How we communicate with you about our  similar products or services

We will contact you, in order to communicate our products and/or services to you which we believe may be of interest to you and which relate to your general insurance needs.

There may be times when we will require your permission to provide information about products and services to you, such as:

We may communicate with you by post, email, SMS, telephone and/or digital methods such as social media and online advertising, unless you have told us you do not want us to.  Our carefully selected business partners may use your personal information to only make our promotional offers available to you and manage those offers on our behalf.

We will pass your details to Toyota Group Companies registered in the UK and Europe to make sure you get the benefit of discounts, special offers and new products provided by the Toyota group that we believe may be of interest to you.

We may look to develop and enhance the information we hold about you with the aim of improving our product and service offerings and how we communicate these to you, where you have given us permission or where we believe that our products and service may be of interest to you. We may collect personal information about you or share your information with carefully selected third party databases which, when combined with the personal information you have given us, helps us to target and tailor communications which we believe may be more relevant to you. 

If you do not want us to use your information for marketing purposes please contact us on the details above. You may contact us at any time to give notice to stop data being used for marketing purposes.


This website only uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation Google will truncate/anonymise the last octet of the IP address. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Please note that on this website, Google Analytics code is supplemented by “anonymiseIp” to ensure an anonymised collection of IP addresses (so called IP-masking).

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You can opt out of Google Analytics without affecting how you visit our site. You may refuse the use of cookies by selecting the appropriate settings on your browser. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under:

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:    Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at:

Who we might share your information with

We may share your personal information with:

Unless required by law, we would never share your personal data without the appropriate and necessary care and safeguards in place.

Storage of your information

The personal information we and our carefully selected third parties collect from you may be transferred to, stored and processed outside the European Economic Area (EEA). We or our service providers may use cloud based computer systems (i.e. network of remote servers hosted on the internet which process and store your information) to which foreign law enforcement agencies may have the power to require access. We will not transfer your information outside the EEA unless it was to a country our information regulator has assessed as having adequate data protection laws, or we had taken all reasonable steps to ensure the firm has the necessary privacy and security controls in place to protect your information as if it were in the EEA. Our contracts with these firms will detail the necessary requirements to ensure your information is protected. We will assess these firm’s security arrangements from time to time ensuring that they are only using your information as agreed. Should you wish to obtain further information about the safeguards we have in place, please contact the Data Protection Officer.

Retention of your personal information

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal and regulatory obligations. For further information about how long we will keep your information, please contact the Data Protection Officer.

Your rights

You have a number of rights concerning the personal information we use, these include the right to:

To discuss your rights or make a request, please contact the Data Protection Officer.

Please note that in some cases even when you make a request concerning your personal information, we may not be required, or may not be able, to honour it as this may result in us not being able to fulfil our legal and regulatory obligations or there is a minimum statutory period of time for which we have to keep you information.  If this is the case then we will let you know our reasons.

Last update August 2017