Welcome to Aioi Nissay Dowa Insurance UK




Aioi Nissay Dowa Insurance started out in the UK in 1976 originally under the name Chiyoda, then becoming two entities, Aioi Europe and Aioi Motor and General, before becoming Aioi Nissay Dowa Insurance. It is currently the only Japanese insurer operating in the UK Retail and Motor Insurance sector.

Initially we only offered private motor insurance, but this expanded to include Commercial Motor insurance, including motor trade risks. In 2006 we then additionally offered Guaranteed Asset Protection (GAP) insurance followed by Payment Protection Insurance (PPI) in 2007.For 2012 we added SMART insurance to our growing list of insurance products that we offer.

We provide the underwriting capacity, set the risk acceptance criteria, the level of cover provided, the risk pricing algorithms and the claims handling philosophies. This also includes repair standards and managing all aspects of the schemes.


We offer a range of Retail and Motor products:

Financial Rating

This year Aioi Nissay Dowa Insurance UK Ltd. received a financial strength rating of A+ (Excellent) and a stable outlook from the rating agency Standard&Poor´s.

S&P Rating

Complaints Data

Please find the complaints data here.

Other relevant sites

Toyota UK

Lexus UK

Warren Hetz

CEO, Aioi Nissay Dowa Insurance UK Limited


Nika Lee

Chief Underwriting Officer, UK


Scot Charley

Head of Fleet, UK & Ireland


Jason Milton

Managing Director, Toyota Insurance Services UK


Complaints Data

Please find the complaints data here.